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Privacy Policy for Velora AI - Voice AI Construction Project Management

Last updated: 9/3/2025

1. Introduction​

Velora AI Technologies ("Velora AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Voice AI assistant services for construction project management.

By using our Voice AI Construction Project Management services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect​

2.1 Personal Information​

We may collect the following personal information from General Contractors, Subcontractors, and Construction Project Managers:

  • Name, email address, and contact information
  • Company name and job title
  • Phone numbers and communication preferences
  • Account credentials and authentication data
  • Billing and payment information

2.2 Voice and Audio Data​

As a Voice AI service for construction project management, we collect and process:

  • Voice recordings from phone calls and voice interactions on construction sites
  • Transcribed text from voice communications about project updates
  • Audio metadata and call analytics for service improvement
  • Voice patterns and speech characteristics for Voice AI service enhancement

2.3 Construction Project Data​

We may collect construction project-related information including:

  • Project names, descriptions, and specifications
  • Site updates and progress reports from voice calls
  • Task assignments and scheduling information
  • Team member information and contact details
  • Project timelines and milestones captured through Voice AI

2.4 Technical Information​

We automatically collect:

  • Device information and IP addresses
  • Browser type and operating system
  • Usage patterns and service interactions with our Voice AI platform
  • Error logs and performance data
  • Cookies and similar tracking technologies

3. How We Use Your Information​

We use the collected information for the following purposes in our Voice AI Construction Project Management platform:

  • Service Provision: To provide and maintain our Voice AI services for construction professionals
  • Communication: To respond to inquiries and provide customer support for General Contractors and Subcontractors
  • Improvement: To enhance our AI models and Voice AI service quality
  • Analytics: To analyze usage patterns and optimize performance of our construction project management platform
  • Security: To protect against fraud and ensure system security for sensitive construction data
  • Compliance: To meet legal and regulatory requirements for Voice AI services
  • Marketing: To send relevant updates and promotional materials (with consent)

Important: We do not use your customer data, voice recordings, or construction project information to train our machine learning models. Your data is used solely for providing our Voice AI Construction Project Management services and improving service quality, not for AI model training.

4. Information Sharing and Disclosure​

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers​

We may share information with trusted third-party service providers who assist us in:

  • Voice processing and transcription services for construction site communications
  • Cloud hosting and data storage for Voice AI data
  • Payment processing and billing
  • Customer support and analytics for our construction project management platform

We may disclose information when required by law, including:

  • Compliance with legal processes or government requests
  • Protection of our rights, property, or safety
  • Investigation of potential violations of our Terms of Service for Voice AI services

4.3 Business Transfers​

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security​

We implement appropriate technical and organizational measures to protect your Voice AI and construction project information:

  • Encryption of data at rest
  • Regular security assessments and updates for our Voice AI platform
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Incident response procedures for Voice AI services

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention​

We retain your information for as long as necessary to:

  • Provide our Voice AI Construction Project Management services and maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our Voice AI services and AI models

Voice recordings and transcripts are typically retained for a limited period unless required for service improvement or legal compliance. You may request deletion of your data subject to our legal obligations.

7. Your Rights and Choices​

Depending on your location, you may have the following rights regarding your Voice AI and construction project data:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Restriction: Request restriction of processing
  • Objection: Object to certain types of processing

To exercise these rights, please contact us at privacy@velora.ai

8. Cookies and Tracking Technologies​

We use cookies and similar technologies to enhance your experience with our Voice AI Construction Project Management platform, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

8.1 Third-Party Analytics Services​

We may use third-party service providers to monitor and analyze the use of our Voice AI Service:

Google Analytics: Google Analytics is a web analytics service that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Voice AI Construction Project Management Service. This data is shared with other Google services and may be used to contextualize and personalize ads in Google's advertising network.

For more information on Google's privacy practices, please visit: Google Privacy Policy

Microsoft Clarity: Microsoft Clarity is a user behavior analytics tool that helps us understand how users interact with our Voice AI platform. It collects information about user interactions, page views, and performance data.

For more information on Microsoft Clarity's privacy practices, please visit: Microsoft Privacy Statement

PostHog: PostHog is an analytics platform that helps us understand product usage and user behavior on our Voice AI Construction Project Management platform. You can prevent PostHog from using your information for analytics purposes by opting out at: PostHog Privacy

For more information on PostHog's terms and privacy practices, please visit: PostHog Terms

9. International Data Transfers​

Your Voice AI and construction project information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy​

Our Voice AI Construction Project Management services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy​

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our Voice AI services after such changes constitutes acceptance of the updated policy.

12. Contact Us​

If you have any questions about this Privacy Policy or our data practices for Voice AI Construction Project Management, please contact us:

Velora AI Technologies
Email: privacy@velora.ai
Website: velora.ai

For data protection inquiries: dpo@velora.ai

This Privacy Policy governs how Velora AI protects data for our Voice AI Construction Project Management Assistant, designed specifically for General Contractors, Subcontractors, and Construction Project Managers.